est
2018

SHIPPING & RETURNS

Shipping

PRICING

Australia

See below for our flat rate shipping costs and estimated time of arrival:

  • Standard shipping - 3-5 days ($9.95)

  • Express shipping - 1-2 days ($11.95)

We offer FREE pickup from Merewether, NSW. Simply select our 'FREE click  and collect (local pickup)' option at the checkout and  follow the prompts. 

New Zealand

See below for our flat rate shipping costs and estimated time of arrival:

  • Standard shipping - 5-10 days ($19.95)

United Kingdom

See below for our flat rate shipping costs and estimated time of arrival:

  • Standard shipping - 5-10 days ($29.95)

United States of America

See below for our flat rate shipping costs and estimated time of arrival:

  • Standard shipping - 3-5 days ($25.95)

 

Please note taxes and duties may be charged for international orders.

 

If you are wishing to have items shipped to a country that is not listed, please get in contact with us and we will do our best to ship our goods out to you. 

 

Once your order has been processed you will receive a tracking number to your email. 

Shipping time may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

Shipping times will vary dependant on your delivery location, it takes less time to delivery to Metro than to rural addresses, please make sure you factor these added times in when placing your order.

 

Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. Delivery time will then be based on Australia Post.

Return & Exchange Policy

We do NOT refund or exchange products due to change of mind.

You can exchange item/s within 14 days of the purchase date for:

- Change of size (pending the required size is in stock. If we do not have the size you need, we will exchange your item for an alternative product of the same value) 

Shipping costs for returns are responsibility of the customer. 

Email us at nkduapparel@gmail.com for returns address.

Make sure you include a copy of you order confirmation email and include any relevant information in regard to the reason for the return along with how you would like us to process your return.

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes etc. In the case that your items are returned without the original packaging, we will not be able to process your return. This may take up to 7-14 working days. Unfortunately we cannot refund duties, taxes or shipping charges.

Please keep a copy of your receipt of proof of shipment for any returns back to NKDU Apparel. We recommend using tracked postage to ensure we can track your returns.

All SALE items are final and cannot be returned, exchanged or refunded. 

 

All orders purchased with a code are final and cannot be returned, exchanged or refunded.

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items being received, please contact us via nkduapparel@gmail.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

If an item is damaged through misuse, abnormal use or incorrect washing practices, NKDU will not provide a refund, exchange or repair. We will require satisfactory proof before providing a remedy under the Australia Consumer Law.

Once investigated, we will be able to provide you with information on how to return the item.

 

SALE OR PROMOTIONAL STOCK

All SALE items are final and cannot be returned, exchanged or refunded.

 

If you have any further questions or have received a faulty or incorrect sale/promotional items, please contact our NKDU Team at nkduapparel@gmail.com.

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